Published on January 14, 2020 | Uncategorized
Community Management As A Career Option
Are you an extrovert?
Do you like initiating conversations or talking to people and have the ability to empathize?
Do you think you can connect with people on an emotional & practical level?
Do you have an understanding of how various social media channels & community platforms operate?
Lastly, are you creative and good at strategizing?
If you yelled yes for all the above points, then community management can be a career option of interest to you!
What is a community:
A community is a group of target audience or a group of people having something in common which an organization can count upon to sell its products or services. Well, this is a business definition of community.
However, a community can also be your professional or college cohort, your friend group or your residential complex where you reside!
Let’s take a few examples:
What do you think will be the definition of community for Apple Inc? They must be targeting a customer segment which consists of well-off individuals willing to pay more for services that offer an advanced design, technology products, functions and capabilities.
Now, what will be the target community for TikTok? Young audiences having an age group between 15-30 willing to make interactive videos by acting, singing, and dancing.
Further, after defining the correct target community, the company usually strategizes on formulating activities that would attract this community to its platform.
This is where the actual role of a community manager begins.
What does a community manager actually do?
While a company and its employees will be focusing on serving and delivering to their customers, they need someone who has exceptional communication skills to be a human voice looking after their social interactions and community building exercises with its existing and potential future customers.
A community manager will pose as themselves, not the brand, and work on developing the community by participating in discussions, finding new customers and listening to the current ones.
The community manager often works on new ways to engage the digital community and are often seen as advocates of the brand. You can picture them as the faces of the brand, making it seem much more approachable than just a general company account. The community manager may also create a separate social account with the brand name in the username.
This helps link them to the brand while creating a more individual voice that can engage as a member of the community.
How to Become a Community Manager?
Community managers can be from diverse backgrounds – anything from recruiting to journalism to engineering. To be successful in the role, one has to rely more on a set of skills, especially soft skills – than a degree.
- You need to be knowledgeable about and across the business – Depending on the company, industry and type of business a community manager is a part of – they need to have an in-depth knowledge of that vertical. This is imperative as it is the foundation for your role. Having a deep understanding of your business will help you connect with the stakeholders effectively and build a strong community.
- Communication skills: The most important of all
For a community manager, skills like being able to interact with people online and understand how customer trust works are crucial. They’re tasked with growing a community and nurturing it, rather than focused on pushing for sales growth. Being able to present themselves authentically online is a core component of a successful community manager.
- Should be on top of trends and hot topics:
Community Manager should be well equipped with the latest industry developments in order to connect with relevant audiences and provide them with the most updated resources and best practices.
Since Community Manager as a job position is still developing in countries like India, one is often required to carve out their own job descriptions. Being flexible is one of the most important skill sets that you can have at your disposal. Serves well in the long run!
- Lifelong Mantra: Your Customer is the KING!
Great community managers understand that their job role is a customer service-based role, and therefore actively listen to customers, addressing their concerns, demonstrating an authentic social presence, and maintaining productive partnerships with consumers is of utmost importance.
The greatness of a community is most accurately measured by the compassionate actions of its members. – Coretta Scott King
In this era of Automation, taking up a community role would make some more sense.
Wish to pursue your career in Community Management but not sure how to go about carving your path? Navigus is here for you!
Navigus is a data science-backed perpetual mentoring platform that empowers students and young professionals to gain clarity in determining their academic and professional career paths.
Feel free to get in touch with us at email@example.com or text us on +916364921984!
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